Terms & Conditions

ACTIVITY RESTRICTIONS/PRE-REQUISITES:

AGE/CHILD RESTRICTIONS:

Each individual activity/course has its own age restriction and this information can be found on the designated webpage of each activity we do. We have activities to suit persons from the age of 10 years old or 140 cm (4’7”) tall. Please be aware that all persons under the age of 18 MUST be accompanied by their OWN parent or LEGAL guardian. This is a requirement by law.

We have no upper age limit for our activities. Please just check with your doctor to see if you are fit enough to partake in the activity you wish to do.

HEALTH/DISABILITY RESTRICTIONS:

To take part in any of our activities you must be reasonably physically fit and able. Some activities are more demanding than others so please check our webpage for each activity to help you decide and please feel free to speak to us if you are unsure that you are suitable for the activity.

We do not recommend that you take part any activities if you have/are any of the following:

  • Heart condition
  • High blood pressure
  • Pregnant
  • Any serious medical issues past or present that will make participating unsafe

Please let us know at the time of booking if you have a disability or any health/mental health issues. We will not discriminate. We just need to know in advance so that we can put you in a suitable group, prepare our activities and put measures in place to aid safety and enjoyment.

If you are unsure if you should take part please check with your GP. 

SIZE/WEIGHT RESTRICTIONS:

  • Min height: 4 ft 7″  / 140 cm.
  • Max waist/hip size: 44 inches /  111 cm (all activities except Hiking) due to harness manufacturer restrictions.
  • Max thighs: 27 inches / 68 cm (all activities except Hiking) due to harness manufacturer restrictions.
  • Max weight: 18 stone (Abseiling, Via Ferrata, Esk & Devils Ghyll) due to safety equipment restrictions.
  • Max wetsuit size: female size 16 / man size xxl (Ghyll Scrambling) due to wetsuit manufacturer restrictions – not discrimination. If you are bigger and own a bigger wetsuit then you are more than welcome to come out, providing you do not exceed the harness limitations.

*Please note* It is not possible for a larger woman to wear a larger mens wetsuit due to differing body shapes.

GROUP SIZE RESTRICTIONS:

All of our activities/courses have a maximum group size and additionally Via Ferrata has a min group size. Please check each activity webpage for group sizes.

EXPERIENCE RESTRICTIONS:

Some of our activities and courses also have pre-requisites in terms of experience level required. Please check the page for each activity.

TRANSPORT RESTRICTIONS:

We do not arrange transport. All of our activities and courses run in and around the Lake District and transport is to be arranged by the customer. 

BOOKING TERMS & CONDITIONS:

BOOKING ADVICE:

Please ensure that you get in touch and book well in advance as we book up very fast. Please note that all of our activities and courses have a “season”. This is usually early Spring to late Autumn but an exact date is impossible to determine in advance as it comes down to the seasonal weather we are experiencing. Some of our activities have shorter seasons than others and abseiling can be done year round but we do officially close mid December till after New Year. Please get in touch for more accurate dates.

HOW TO BOOK:

Please note that to secure your place on an activity a minimum (non refundable) deposit of £80 is required. The total fee is due no later than 14 days (1 month for larger groups) prior to the activity start date. Once you have paid in full we do not offer a refund/a change of date for whatever reason unless we cancel the activity. For this reason we highly recommend you arrange your own insurance to cover you in the event you need to cancel your booking.

ALL PARTICIPANTS MUST:

At the booking stage:

  • Inform/advise us of any medical condition
  • Inform/advise us of any disability
  • Inform/advise us of any mental health issue
  • Ensure you are fit enough to partake in the chosen activity
  • Ensure that you meet the restrictions listed above
  • Ensure you have the correct experience (activity dependant)
  • Ensure you can understand English (for safety reasons)
  • Ensure you have transport arrangements
  • Approached your GP about whether or not you and fit and well enough to partake (if necessary)
  • Ensure you are confident in water or at height (depending on activity chosen)
  • Pay the deposit/pay in full

Prior to the activity:

  • Inform us of sizes (if we have asked) so we can bring the correct kit
  • Give us a contact number in case we have to cancel and can do so with enough notice to ring you (not always possible).
  • Print out, read and fill in the declaration form
  • Pay in full
  • Inform all participants in your group of arrangements, terms & conditions restrictions and what to bring etc

On the day:

  • Bring ALL the kit on the list provided on the email/webpage
  • Bring the declaration form
  • Bring any personal medication
  • Not turn up under the influence of drugs or alcohol 
  • Must adhere to instructions given by the instructor and act in a civil manner with respect to the environment and others in it
  • Turn up on time

CANCELLATION TERMS & CONDITIONS:

CANCELLATION ADVICE:

Please note that to secure your place on an activity a minimum (non refundable) deposit of £80 is required. The total fee is due no later than 14 days (1 month for larger groups) prior to the activity start date. Once you have paid in full we do not offer a refund/a change of date or time for whatever reason unless we cancel the activity. For this reason we highly recommend you arrange your own insurance to cover you in the event you need to cancel your booking.

REFUNDABLE SITUATIONS:

If WE cancel the activity due to:

  • Our own unforeseen personal circumstances i.e illness/car problems/traffic problems
  • Inclement weather i.e unsafe water levels / wind levels too high / ice & snow (decided by the instructor)
  • If we make an error with the date/time/meeting location

In the event of the above we will either try if possible to offer a backup activity, give an alternative date or fully refund you. Please note that weather by nature is unpredictable and that unforeseen circumstances can happen. This may lead to us having to cancel an activity. It is almost never possible to let you know in advance of a cancellation. Therefore this could lead to a wasted journey. This is a risk you accept when you decide to book transport or accommodation and we will NEVER refund anything other than the price we charged you for the activity.

NON-REFUNDABLE SITUATIONS:

We reserve the right to cancel or terminate the activity WITHOUT neither notice nor refund for any of the following reasons:

  1. If we have not received full payment within 14 days (1 month for larger groups) of the activity start date
  2. If we have not received medical/disability/mental issues prior to the activity
  3. If you do not bring along the declaration form
  4. No English speakers (for safety reasons to ensure the instructions are understood)
  5. No personal medication
  6. If you do not adhere to instructions given by the instructor and act in a civil manner with respect to the environment and others in it
  7. If you arrive late
  8. If you cancel/fail to turn up/turn up late due to unforeseen circumstances
  9. If a member of your party drops out for any reason (including illness)
  10. If you do not bring the correct kit in the list provided
  11. Any other reason that affects the safety requirements of the activity
 
PERSONAL INSURANCE:
 
We are fully insured for public liability, however, we highly recommend you arrange your own personal/travel insurance to cover you in the event you need to cancel your booking.

VOUCHER TERMS & CONDITIONS:

ACTIVITY RESTRICTIONS/PRE-REQUISITES:

Please note that this voucher should not be deemed as “automatic acceptance” onto an activity/course. All of our activities and courses have age restrictions, size/weight restrictions, health restrictions as well as legal restrictions such as all persons under the age of 18 MUST be accompanied by their OWN parent or LEGAL guardian. All of our activities/courses have a maximum group size and additionally Via Ferrata has a min group size. Some of our activities and courses also have pre-requisites in terms of experience level required. Please also note that all of our activities and courses run in and around the Lake District and transport is to be arranged by the customer. For specific requirements regarding each activity please visit our website.

BOOKING:

Please ensure that you get in touch and book well in advance as we book up very fast. Last minute booking with us rarely works. Once we have agreed on a date/timeslot you cannot alter it. Please note that all of our activities and courses have a “season”. This is usually early Spring to late Autumn but an exact date is impossible to determine in advance as it comes down to the seasonal weather we are experiencing.

CANCELLATIONS:

Vouchers can NEVER be returned or exchanged for their monetary value. Inclement weather that causes an activity to become unsafe to run can and will occur periodically in the Lake District. In ANY situation where WE (Crags Adventures) cancel an activity due to unsafe weather conditions we will either try if possible to offer a backup activity or we will give an alternative date (even if the alternative date falls outside of your voucher expiry date we will still honour it). Any additional money would be returned to you.

Cancellations caused by customers will NOT be eligible for a refund or an extension of time on the vouchers expiry date. Once the date and time of your activity/course has been agreed then your voucher will be allocated to that particular date and time and becomes non transferrable. Therefore if you change the agreed date or time of your activity/course you will have to pay the additional money involved.

Please note that the terms and conditions listed here are “voucher specific” and should be read inclusively with our full terms and conditions above.

Please get in touch if you have any queries regarding these terms. We will be happy to answer your questions.